sales advisor (full time / part time)

job purpose
+ To uphold and maintain the values of The Body Shop.
+ To maintain a high standard of customer service and care.
+ To work and cooperate with fellow staff to ensure that teamwork and responsibility towards work are always present.
+ To ensure that all efforts are made to effectively maximise sales.
+ To ensure that all operational and merchandising tasks are completed so as to ensure smooth shop operations.

competencies
+ Communicates effectively through active listening and reading of non-verbal cues.
+ Demonstrates “customer-first” attitude in daily work and decision-making.
+ Enjoys being part of a team and is able to adapt to changes is team dynamics.
+ Takes ownership and leadership for decisions within own scope.
+ Drives for results and is motivated by achievement.
+ Ability to effectively multi-task and flexible to new situations.
+ Proactive learner who seeks out product knowledge and new information.

skills
+ Ability to effectively converse in English and a second language.
+ Ability to converse in Mandarin will be an advantage.
+ Strong social and conversational skills.
+ Numerically agile to be able to support service to customers when managing in-store promotions.
+ Planning and organising skills.

experience
+ Work experience in retail and customer service preferred.

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